Please see the job pack link below, this document will provide you with an in depth overview of our organisation, the team you will be working with, and the role and responsibilities.

Housing Officer Recruitment Pack

Job title: Housing Officer

Hours: Full-time, 35 hours per week

Contract: Permanent

Salary: £25,850 - 27,500 per annum

Responsible to: Housing Operations Lead

Location: Option to work from the office in Chorley or a mix of home and office working, with extensive travel across Lancashire for work activities, meetings and training.

Overview

Under the direction of the Housing Operations Lead, the Housing Officer manages a caseload of tenants to maintain their tenancy in properties that are managed by Lancashire Mind. The Housing Officer provides a housing management service to tenants including help with budgeting, managing bills and claiming the correct benefits, to enable the tenant to sustain their tenancy The Housing Officer develops strong working relationships with local services to ensure a coordinated approach to supporting their tenants.

Main duties and responsibilities

• To manage a caseload of tenants from the point of moving into the property to leaving the service.
• Ensure regular communication and support through home visits and phone calls as appropriate.
• Work with each tenant to agree a support plan to enable them to maintain their tenancy and move towards independent living.
• Assess progress against the support plan and adjust as necessary.
• Ensure that properties are maintained to a good standard, reporting any repairs promptly to the relevant housing association.
• Carrying out and recording health and safety checks.
• Help the tenant to develop life skills to help them maintain their tenancy and manage their mental health e.g., budgeting, managing bills, claiming appropriate benefits, completing paperwork, and maintaining their living environment
• Develop and maintain good working relationships with other local services and organisations that provide support services to tenants.
• Complete and update records of interactions with tenants on the internal database and input data accurately onto monitoring spreadsheets.
• Challenge and manage unacceptable behaviour of tenants, recording and reporting any incidents following the appropriate anti-social behaviour procedure.
• Ensure that safeguarding vulnerable adults' best practice is followed, reporting, and following up any safeguarding concerns following safeguarding procedures.
• Attending internal and external meetings, events, and training, as and when necessary
• Undertake other tasks and duties as deemed appropriate by the Housing Operations Lead or member of the Senior Management Team.
• Understand and implement Lancashire Mind’s policies and procedures, including key policies such as safeguarding and information governance.
• Undertake flexible working hours, including travel across Lancashire (travel expenses reimbursed, except for usual commute to and from work) and some weekend and evening work when required (where possible, working hours don’t go above the contracted hours but this is sometimes unavoidable, so we operate a time off in lieu (TOIL) policy, this allows any time owed to be taken back later).
• Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this role is subject to an Enhanced Disclosure and Barring Service (DBS) check so all applicants must be willing to undergo the check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.

Please note, we do not accept CV's and will not view them. However, if you want to include more of your employment history you may do so by attaching a separate document at the end of your application.